Courses

Programmes

We have open programmes for:

  • Professionals – Lunch & Learn Series and Accelerate your Career Retreat
  • Business Managers & Owners: Business Networking Breakfast
  • Undergraduate & Undergraduates: Career Starters Boot Camp
  • Teenagers: Career Smart Starters

Target Clients

  • Professionals – From New hires to Senior Managers
  • Business Managers & Owners
  • Personal Development Enthusiasts
  • Undergraduates & Graduates
  • Teenagers

Our Services

  • Online and onsite professionalism and soft skills Training
  • HR consulting and services for SMEs
  • Executive Personal Branding Coaching
  • Career Coaching

Click below on any of our courses to read more:

Business Etiquette

Do you want to be the person at your company whom everyone trusts and is eager to work with? Do you want to be valued for presenting yourself and your company well?

Learn the manners expected in business today and how they can help you build stronger relationships. This program is designed to help you build better, stronger relationships in your business life. This course is a whole new way to bring the confidence, authority, and credibility to both your personal brand and your company’s brand. It is designed for groups that want to polish their skills and improve their professional image.

Course Objectives

At the end of this 2 days course, participants should be able to:

  • Use etiquette to improve relationships and take advantage of business opportunities.
  • Understand the guidelines on how to make great impression.
  • Decode dress codes
  • Decode place setting and successfully navigate a business meal
  • Develop an action plan to improve personal professionalism

As part of your training programme, we will modify content as needed to meet your business objectives.

Personal Branding & Professional Presence

With our Personal Branding course, participants will have knowledge of defining and influencing how others see them. They will understand the relevance of their personal brand to the professional brand and learn how to protect their brand and the company brand.

This course covers such topics as unique selling proposition, personal brand statement, online and offline considerations and strategies for maintaining and protecting a brand.

Objectives

At the end of this course, Participants should be able to:

  • Define personal branding
  • Explain the importance of building a personal brand.
  • Develop a Personal Brand statement
  • Control and make the most of personal image.
  • Understand how to sharpen their brand
  • Take charge of online image
  • Develop a professional offline and online presence
Dress for Success – Building a Professional Image

Unfair as it may be, we judge others and, in turn, we are judged on appearance. The good news is that this is one area of our lives where we can take the wheel and make significant changes that will positively impact our careers. This fast-paced, lively course offers participants sound advice and simple steps they can take to immediately transform their professional image without a fairy godmother or magic potion. If there is a sloppy, sleazy, frumpy, or dopey in your workplace that needs a style makeover, this program will serve them well.

Objectives

At the end of this course, participants should be able to :

  • Explain how having a professional appearance can boost the chance for workplace success and how not having one can lead to disaster.
  • Understand the difference between appropriate and inappropriate business attire
  • Know the components of traditional business dress for men and women
  • Define “business casual” dress as the term applies to their workplace
  • Distinguish crucial grooming considerations that are part of a professional presence
  • Recognise the role of accessories in maintaining a professional appearance
  • Appreciate behaviours beyond clothing choices that contribute to a positive business image including body language, vocal tones, and personal habits
  • Locate resources for shopping and services
  • Develop a personal action plan to improve their professional image.
Workplace professionalism and civility

To address the growing problem of incivility in the work setting, this course introduces the concept of civility, its importance to a company, as well as its typical causes and effects. Skills needed to effectively practice civil behaviour, as well as different ways organisations can systematize civility in the workplace will also be discussed. The benefits of Civility in the Workplace are countless and will pay off immensely in every aspect of the job.

Objectives:

At the end of this course, participants should be able to:

  • Define appropriate and inappropriate office behaviour
  • Understand the costs of incivility, within the workplace.
  • Explain practical ways of practicing workplace etiquette.
  • List the basic styles of conflict resolution.
  • Understand the role of forgiveness and conflict resolution.
  • Understand the different elements of effective communication.
  • Demonstrate facilitative communication skills such as listening and appreciative inquiry.
  • Develop an action plan to improve professionalism in work areas
Workplace professionalism and civility

This course is designed to help “new hires” start out on the right foot. It prepares recent graduates and others new to an organisation for success in a professional workplace.  Participants will learn about the art of developing a professional presence physically, verbally, and behaviorally; skills for managing time and prioritising, and ways to communicate effectively with co – workers and much more.

Objectives

At the end of the course, participants should be able to:

  • Define appropriate and inappropriate office behaviours
  • Explain the proper way to meet and greet people in person and on the telephone
  • Understand the importance of professional appearance
  • Identify and adapt to varying behavioural styles
  • Appreciate age and cultural differences among coworkers
  • Explain ways to preempt or prevent conflict with others at work
  • Identify ways in which to be supportive of their bosses
Professionalism for interns

This business etiquette course designed for interns will provide fundamental information about workplace expectations. It will explain what is appropriate and what is not regarding the use of technology. Participants will learn about suitable attire for office dress codes. They will get guidelines on avoiding professional embarrassment.

Objectives

At the end of this course, participants should be able to

  • Explain workplace expectations
  • Confidently introduce themselves to others
  • Appropriately manage technologies such as mobile phone, texts, social media, and email.
  • Dress appropriately for work
  • Avoid costly decisions that could ruin their reputations
  • Manage their time and proactively seek assignments
Professionalism for interns

Failing to understand the rules of modern dining can hurt business, knowing what to do matters. This dining workshop will outline the purpose of dining etiquette and how rules differ from one culture to another. The in and out of table manners will be reviewed. What to do as the host and guest will be explained and much more.

 

Objectives:

At the end of this hands-on training, participants should be able to:

  • Decode table settings
  • Understand the value of practicing good table manners
  • Use dining cutlery correctly
  • Have an appropriate dinner conversation
  • Handle the unexpected
Basic Business Writing

Writing is a key method of communication for most people, and it’s one that many people struggle with. Writing and communication skills have degraded with more and more people communicating through email and text messaging. Developing writing skills is still important is the business world as creating proper documents (such as proposals, reports, and agendas), giving you that extra edge in the workplace.

The business writing workshop will give participants a refresher on basic writing concepts (such as spelling, grammar, and punctuation), and an overview of the most common business documents. These basic skills will provide participants with that extra benefit in the business world.

Objectives

At the end of this course, participants should be able to:

  • Gain better awareness of common spelling and grammar issues in business writing.
  • Review basic concepts in sentence and paragraph construction.
  • Know the basic structure of agendas, email messages, business letters, business proposals, and business reports.
  • Know tips and techniques in writing agendas, email messages, business letters, business proposals, and business reports.
  • Gain an overview of Request for Proposals, Projections, Executive Summaries, and Business Cases.
  • Define proofreading and understand techniques in improving proofreading skills.
Assertiveness

Developing assertiveness starts with self-confidence. Being able to recognize your own self-worth, and understand that you deserve to be treated with dignity and respect, will enable you to confidently stick up for your rights and protect them.

When you communicate assertively, you act fairly and with empathy, not with aggression, bullying, or passivity. This takes precision and balance, as well as a strong belief that your rights and needs are as valid as everyone else’s.

It’s not always easy to be assertive, but it is a skill that can be learnt.

Objectives

At the end of this course, participants should be able to:

  • Define assertiveness and self-confidence, and list the other four styles of communication
  • Describe the types of negative thinking, and how one can overcome negative thoughts
  • Define the importance of goal setting, and practice setting SMART goals for assertive behavior
  • Utilize methodologies for understanding your worth — and the use of positive self-talk
  • Practice sending positive communications phrased as “I-Messages”
  • Practice strategies for gaining positive outcomes in difficult interpersonal situations.
Time Management Workshop

Personal time management skills are essential for professional success in any workplace. Those able to successfully implement time management strategies are able to control their workload rather than spend each day in a frenzy of activity reacting to crisis after crisis – stress declines and personal productivity soars! These highly effective individuals are able to focus on the tasks with the greatest impact to them and their organization.

The Time Management workshop will cover strategies to help participants learn these crucial strategies. Participants will be given a skill set that include personal motivation, delegation skills, organization tools, and crisis management. We’ll cover all this and more during this workshop.

Objectives

  • Plan and prioritize each day’s activities in a more efficient, productive manner
  • Overcome procrastination quickly and easily
  • Handle crises effectively and quickly
  • Organize your workspace and workflow to make better use of time
  • Delegate more efficiently
  • Use rituals to make your life run smoother
  • Plan meetings more appropriately and effectively
Passionate Retail Expert with Selling Skills

This course is designed to equip retail front line agents with a customer service excellence foundation. This will help them to engage better with customers, portray energy and commitment, and use positive phrasing to establish a meaningful connection with customers as well as enhance their personal communication skills. Participants will learn how to manage challenging customer interactions and relationships to secure trust and confidence as well as retain their valued customer base.

Participants will learn how to structure a conversation where the customers feel at ease and have their needs handled speedily. At the same time, they will develop techniques to better build lasting relationships, adapt their communication style, develop trust, and build true customer loyalty that results in repeat business.

Objectives

By the end of this training course participants will be able to:

  • Link what customers’ value to characteristics of successful retail agents.
  • Explain the importance of making a great first impression.
  • Demonstrate body language that engages others.
  • Explain how intensity comes from emotions.
  • Develop two different diffusion techniques.
  • By the end of this training course participants will be able to:
  • Explain what motivates customers (logical and emotional) to buy or continue to use a service.
  • Connect with customers, overcome objections, and close sales efficiently and confidently.
  • Use an effective sales questioning technique that will increase sales.
  • Follow a simple five-step sales process to make the best out of each customer interaction.